Frequently Asked Questions

How do I place an order?

Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

How do I pay for my order?

The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order.

You can use any of the major credit or debit cards by choosing 'Pay by PayPal'. This is the safest and most convenient means of paying for your order.

You don't need to have an account with PayPal or register with them in order to place an order with us!

If you are unsure at any time, please contact us - we are always happy to help! 

What are the Postage Costs?

Postage within the UK is charged as follows:

Order Value (£)

0.01 - 10.00: £2.95

10.01 - 25.00: £3.95

25.01 - 50.00: £4.50

50.01 - 75.00: £6.95

Orders over £75 are shipped free of charge standard delivery within the UK.

We also ship to some countries within the EU. Please contact us for details, if you live outside of the UK and wish to place an order.

How long does delivery take?

Most UK deliveries arrive within 48 hours of you placing your order. On few occasions, delivery can take 7 – 10 days, however, in this case we will let you know. All orders are shipped First Class Royal Mail. Personalised items and hand-made to order, please allow between 14 and 21 days for delivery. You should allow between 14 and 21 days for orders to destinations outside of the UK.

Are my credit card details safe?

Yes they are.  We do not share your personal information with anyone else, ever!  Because we use PayPal to process our customers' online payments, we never see your credit card details.

Our payment service provider PayPal provide the safest means available today for ordering securely on the Internet. Click here to read our security statement.

Can I receive an Order quickly in time for a birthday or Christmas?

Yes. Simply send us an e-mail or give us a call just before you place your order and ask us for our Special Delivery option. For a few pounds more we can send your order by 24 hour Special Delivery. Depending on size/weight of the package, you may not even need to pay extra for this service.

How do I earn Reward Points?

We are pleased to offer reward points on all orders, which can be redeemed for goods in our store. Currently FIVE points are rewarded for every Pound (£) spent. Once 500 points have been collected, these can be redeemed against any purchase.

Example: You place an order for £10.00; this will give you 50 reward points. Once you have spent £100.00, your 500 points collected will give you £5.00 off your next purchase. Please note that postage costs are excluded, and points earned cannot be exchanged for cash.

I have a different question!

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